Troy Police / Fire Communications Center

• Frequently Asked Questions About Contacting the Troy Police Department

 

The City of Troy Police / Fire Communications Center is a state-of-the-art facility located within the Troy Police Department complex.  The facility is staffed 24 hours a day, seven days a week by highly trained and motivated Police Department personnel.  These personnel handle, on average, 34,000 emergency and 9-1-1 calls a year and approximately 120,000 non-emergency calls and inquiries.  The Communications Center staffing consist of a Police Sergeant, eight (8) Communications Supervisors and twelve (12) Police Service Aides.  Together these skilled professionals provide call-taking and dispatching services for the residents of the City of Troy and the City of Clawson, Michigan. 

The purpose of the Police Department Communications Center is to provide expertise at handling communication functions and to establish a continuity of procedures.  Through these professional methods of operation, the Communication Center is able to provide the Police Department and citizens with the maximum degree of safety. 

Responsibilities of the Communications Center include receiving requests for Police, Fire and Emergency Medical services from both the residents for whom they serve and those commuting and working in the City of Troy and Clawson.  Personnel act quickly and logically to dispatch emergency units to scenes that require immediate attention.  Along with the tasks of handling emergency calls, Communications personnel also handle routine requests from citizens needing basic information or assistance with non-emergency incidents.

In order to provide the most accurate and expedient service to its citizens and other Police Department personnel, all of the Communications staff are trained in the most advanced law enforcement equipment available, including; Computer Aided Dispatch (CAD), Courts and Law Enforcement Management Information System (CLEMIS), Enhanced 9-1-1 call retrieval systems (E911), Law Enforcement Information Network (LEIN) and computer based radio communication systems.

Along with the state-of-the-art Communications Center located inside the Troy Police Department, personnel are also trained and provide resource in the staffing of the Police/Fire Mobile Command Vehicle (MCV) and Satellite Communications Vehicle (SCV).  The MCV is used at large scale incidents, Police Department trainings and prolonged incidents requiring continuous Police and/or Fire Department presence.  The MCV operates as a fully functional mobile Communications Center.  Used in conjunction with the MCV is the newly built Satellite Communications Vehicle (SCV).  The SCV contains the ability to patch multiple radio frequencies and cellular services together for complex incidents requiring a multiple jurisdiction response.  The SCV also contains the ability to create a wireless internet connection through a satellite link that feeds directly into the vehicle.  The internet connection allows on-site personnel to communicate directly with specialists in a designated area that may provide insight during a hazardous material incident, natural disaster or terrorism threat. 

Communications personnel are the first point of contact for every incident involving requests for Police, Fire or Emergency Medical Services.  If you have an emergency dial 9-1-1, because every second counts and seconds save lives.

The Communications Center is supervised by Sgt. Joseph Haddad.